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Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants.

Nadler-Nir, Rudy

Abstract:
This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.

Full text available as: http://etd.uwc.ac.za/usrfiles/modules/etd/docs/etd_init_7266_1176891010.pdf

 


Document Title: Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants.
Academic Department: Faculty of Education
University: University of the Western Cape
City: Cape Town
No. of Pages: 55


Date:2005
Document Type:Thesis (Not Peer Reviewed)
Subject Area:Teaching and Learning
Country:South Africa
Keywords:Organizational learning, Cognitive apprenticeship, Employees, Employers


File Size: Bytes
Rights:Copyright: University of the Western Cape
Date Added:04 June 2010


Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants