Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants.
Nadler-Nir, RudyAbstract:
This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.
Full text available as: http://etd.uwc.ac.za/usrfiles/modules/etd/docs/etd_init_7266_1176891010.pdf
| Document Title: | Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants. |
| Academic Department: | Faculty of Education |
| University: | University of the Western Cape |
| City: | Cape Town |
| No. of Pages: | 55 |
| Date: | 2005 |
| Document Type: | Thesis (Not Peer Reviewed) |
| Subject Area: | Teaching and Learning |
| Country: | South Africa |
| Keywords: | Organizational learning, Cognitive apprenticeship, Employees, Employers |
| File Size: | Bytes |
| Rights: | Copyright: University of the Western Cape |
| Date Added: | 04 June 2010 |