Abstract:
The concept of knowledge management is not new in information systems practice and research. However, with changes in the business environment, there is need to provide business executives and scholars with pragmatic understanding about integrating knowledge management strategy and technologies in business processes for successful performance. The paper is based mainly on theory, literature review and borrows practical examples of knowledge management theories of technology push and strategy pull in trying to understand business performance. It is found out that knowledge management together with mindful application of the business technology is important for performance in organizations. However, application and massive investment in sophisticated technology is not a prerequisite to organizational performance. Human capital with effective use of the available technologies could play a more important role in growth and performance of any organization.

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Asifiwe, Collins Gyavira Rubanju (2008). Knowledge Management Technologies and Organizational Business Processes: Integration for Business Delivery Performance. Makerere University, Kampala.