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ICT investment in Rwandan higher education: highlighting the cost of downtime and endusers' operations.

Ssempebwa, Jude; Canene, Angelita P.; Mugabe, Marceline

Abstract:
Based on the Total Cost of Ownership (TCO) model, this study inquired into the captured expenditure of selected Rwandan higher education institutions on the major cost components associated with owning computer networks—hardware, software, retrofitting, operations and administration, end-user operations and downtime. The findings were that overriding attention is put on hardware acquisition, retrofitting and emoluments and that the costs of downtime and end-users’ operations are not captured by the institutions. Nonetheless, the study finds that, even then, the quality and quantity of ICT ware and user support are still very low and that, consequent upon downtime and end-users’ operations, the institutions incur a cost equivalent to 26% of their total ICT investment. It is, therefore, concluded that even though efforts to increase the quantity and quality of ICT facilities and personnel are still relevant, they must be complemented by a focus on the functionality of these resources. Hence, it is recommended that the managers of these institutions acknowledge the cost of downtime and end-users’ operations; identify the causes of downtime in their institutions; and measure the ICT proficiency of the members of their institutions to inform the elimination of downtime and the design and implementation of end-user training programmes respectively.

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Document Title: ICT investment in Rwandan higher education: highlighting the cost of downtime and endusers' operations.
Journal: Kampala International University Research Digest
Volume: 1
Issue: 1
No. of Pages: 19 - 29


Document Type:Journal Article (Peer Reviewed)
Subject Area:Finance and Physical Resources
Country:Rwanda
Keywords:Information & Communication Technology ICT, Infrastructure, Information Retrieval, Information systems, Higher Education, Rwanda, Financing, Cost Analysis, Costs


File Size:61 KB
Rights:Permission granted by authors and publisher
Date Added:23 April 2008


Ssempebwa, Jude; Canene, Angelita P.; Mugabe, Marceline (2007). ICT investment in Rwandan higher education: highlighting the cost of downtime and endusers' operations. Kampala International University Research Digest. vol.1(1) pp.19 - 29