This paper reports on the attempt by Uganda’s oldest (established in 1922) and largest (33,000 students on roll) university to implement a vendor evolved management information system (MIS) into its core administrative structures namely finance and academic records management. The extent this was successful, what worked, what did not work, in relation to exploitation of training as a mechanism to boost system usage is what the article discusses. The findings from this African university portray how much training was done to increase system user readiness, the deficiencies in the training approach and its implications on the prevailing level of system usage. Noteworthy, user training was limited in time investment that this had a negative exponential effect on academic records information system (ARIS) utilisation to a degree of minimal or very irregular use in many of the academic units in this study despite the good use of the finance system all over the university. Whether there is a relationship between satisfaction with training and level of use after the training, variations in trainee average usage of the MIS and across faculties/school is also reported. It is concluded that extensive and improved usage of externally developed MIS should be advanced by cautiously planned client training premised on a thorough scrutiny of the needs of the user group, allowing time for transfer of learning and aligning contents of training to the daily and almost instant work related activities.
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|Title of Paper:||The gaps in training Makerere University staff in information technology in educational management|
|Keywords:||Training, Evaluation, Management Information Systems, Information & Communication Technology ICT, Makerere University, Staff Training|
|File Size:||282 KB|
|Rights:||Author has self-archived.|
|Date Added:||13 August 2007|